National City Phones Terms & Conditions

Effective Date: July 16, 2026

Thank you for choosing National City Phones. To access our website and avail of our services, you must agree to all the terms set out in this file. Read them between the lines and agree upon them.

1. SMS Messaging Terms & Compliance

Program Description: Our SMS messaging program provides appointment confirmations, repair status updates, pickup notifications, warranty reminders, and customer support messages to customers who have requested our services and provided consent to receive text messages.

• Cancellation Instructions: You may cancel SMS messages at any time by replying "STOP" to the number that sent you the message. After your request is processed, you will receive a confirmation message, and no further text messages will be sent unless you opt in again.
• Support Information: If you experience any issues with our messaging program, reply "HELP" or contact us directly at (619) 259-6985.
• Carrier Liability: In the event of any delayed or undelivered messages, the carrier is not responsible.
• Message & Data Rates: Charges for standard messages may apply when you opt in for the service. Message frequency varies depending on your appointments, repair progress, and customer support requests. Please contact your wireless provider with questions regarding your text messaging or data plan.
• Supported Carriers: Our messaging services are compatible with almost all U.S. wireless carriers.
• Age Restriction: You must be at least 18 years of age to participate in our SMS messaging program or have permission from a parent or legal guardian.

2. Service Eligibility and Customer Responsibility

To receive service from National City Phones, you agree to:

• You need to provide us with the complete and accurate information without any confusion.
• Remove passwords and activation locks, or provide the access credentials required for diagnosis and repair.
• Back up all personal data before leaving your device with us. National City Phones is not responsible for data loss during the repair process.
• Confirm that you are the lawful owner of the device submitted for service. Devices reported as lost, stolen, or blacklisted will not be accepted.

3. Repair Policy and Limitations

All repairs begin with a technician's inspection to determine the device's condition and whether repair is possible.

• Manufacturer Warranty: Repairs completed by National City Phones may affect your original manufacturer's warranty. Please review your warranty coverage before authorizing service.
• Repair Approval: We reserve the right to decline repairs involving severe damage, unauthorized modifications, safety concerns, or unavailable replacement components.
• Unclaimed Devices: Devices left unclaimed for more than 30 days after repair completion may incur storage fees or be disposed of in accordance with applicable California laws.

4. Payments, Pricing, and Warranty

• Payments:Payment is due in full when your repaired device or purchased product is picked up. We accept cash, major credit cards, debit cards, and commonly accepted digital payment methods.
• Taxes: Applicable sales taxes are charged in accordance with California state and local regulations.
• 90-Day Limited Warranty: Our repair services include a 90-day limited warranty covering defects in replacement parts installed by our technicians and in the workmanship performed during the repair.
  
  • Not Covered: The warranty does not cover accidental damage, cracked screens after pickup, liquid damage, misuse, unauthorized repair attempts, normal wear, or unrelated hardware failures.
  • Requirement: A valid repair receipt or service invoice must be presented when requesting warranty service.

  5. Intellectual Property and Site Use

  This website and all materials available on it, including text, graphics, logos, images, and other content, are the property of National City Phones and are protected under applicable copyright and trademark laws.

  • Limited License: You may view, download, or print one copy of individual website pages solely for your personal, informational, and non-commercial use.
  • User Submissions: By submitting reviews, comments, photographs, videos, testimonials, or other materials to National City Phones, you grant us a royalty-free, perpetual license to use, reproduce, display, and publish such content for legitimate business purposes.

  6. Limitation of Liability

  National City Phones is not responsible for:

  • Loss of personal data or software during or after repair.
  • Hidden internal issues are discovered after the repair process begins.
  • Delays caused by shipping carriers, supply shortages, weather conditions, or circumstances beyond our reasonable control.
  • Ownership disputes involving devices submitted for repair.
  • Manufacturer defects unrelated to the repair performed.

  7. Privacy and Legal Compliance

  Your information is handled in accordance with applicable federal and California privacy laws. We also comply with SMS communication requirements and cooperate with authorized legal authorities whenever required by law.

  8. Governing Law and Changes

  These Terms of Service are governed by the laws of the State of California. Any disputes arising from the use of our website or services shall be resolved under the applicable laws and courts of California.

  We may revise these Terms of Service from time to time to reflect operational, legal, or regulatory changes. The latest version will always be available on this page.

  Contact Us

  • National City Phones Address:1635 Sweetwater Rd G, National City, CA 91950, United States
  • Phone: (619) 259-6985